Frequently asked questions
Quick answers for every Scowty tool. If yours isn't here, reply to any Scowty email — a real person reads it — or see how to reach a human.
Getting started
How do I sign in? Go to scowty.com, click Sign in, and enter your email. There's no password — we email you a sign-in link that works for 15 minutes. You can also sign in with Google.
I didn't get the sign-in email. Check spam for a message from hello@scowty.com, and make sure you typed the same email your account uses. Still nothing? Reply to any Scowty email and we'll sort it out.
What happens right after I buy? See what happens after you buy for the step-by-step of your first days.
Logo Maker
What do I get? A logo designed from your business's name, personality, and colors — with options to choose from, not a single take-it-or-leave-it mark.
Can I ask for changes? Yes — regenerate for fresh options or steer it with your feedback until it feels right. The logo is included free with every brand package.
Who owns the logo? You do. It's yours to use anywhere.
Brand Story
What's in it? A two-paragraph brand story in your voice, a voice-and-tone guide, three messaging pillars, and a five-color palette tuned to your business — the foundation the rest of your marketing is built from.
I already have a website. Is this still useful? That's exactly who it's for. The brand work stands on its own, and our SEO tools use it to write content that sounds like you.
Website Builder, hosting, and domains
What do I get with a website build? A live, mobile-perfect website with a built-in blog, at your own domain, built from your brand story. Domain search is included — we register and connect the domain for you.
How fast is it live? Typically 2 to 5 days.
Can I make changes after it's live? Yes — every build includes 30 days of free changes (up to 15 tweaks) to get it right. After that, our Website Care plan covers ongoing monthly edits.
Can I use my own existing website instead? Yes. Every Scowty tool works with a site you already have — and if your site runs on WordPress, you can connect it so approved blog posts publish straight to it.
SEO & AI-Search plan
What does the plan actually do? One plan, everything we do: a full audit of your site, monthly content written for your business (blog posts and Google Business posts), tracking of how often AI assistants like ChatGPT name your business, your Google search numbers, and a monthly report in plain English.
Do you publish content without asking me? Never. Everything lands in your content studio as a draft, you get an email, and nothing goes on your site until you click Approve. See how to review and approve your monthly content.
Why connect my Google account? So your dashboard and monthly report can show your real numbers — how often you appear in Google, what people searched, and where you rank. Without it we can only show what we measure ourselves.
How long until I see results? Honest timelines, from 7 days to 6 months, are in how long until I see SEO results.
What's an AI citation? When someone asks ChatGPT, Claude, Gemini, or Perplexity a question like "best plumber near me" and the answer names your business. We test the questions your customers actually ask and track this over time — see how to read citation tracking results.
Billing
What does it cost? Current prices are always on the pricing page. The SEO & AI-Search plan is one flat monthly price — no tiers, no upsells.
Is there a guarantee? Every build carries a 30-day money-back guarantee. Details in the refund policy.
How do I cancel? Any time, in a couple of clicks — see how to cancel your subscription. Your content library stays yours: download it here.