Help Center
Answers, fast.
Everything about your audits, content, billing, and account. Can't find it? Email hello@scowty.com and a person replies within one business day.
- Frequently asked questionsQuick answers about every Scowty tool - signing in, the Logo Maker, Brand Story, Website Builder, hosting and domains, the SEO plan, and billing.
- How to read your audit resultsWhat the health score, prioritized findings, and score-by-area breakdown mean, and what to do first.
- How to review and approve your monthly contentStep-by-step - reading, editing, approving, and publishing the blog posts and Google Business posts Scowty writes for you each month.
- How to use the regenerate buttonWhen to regenerate your brand, logo, or website, how to steer the next attempt, and what happens behind the scenes.
- How to change your subscription planScowty has one plan now. How legacy Starter and Growth subscribers can switch to it, and what happens when they do.
- How to cancel your subscriptionHow cancellation works, what happens to your data and content, and what to know before you go.
- What's in your monthly reportThe headline numbers in your monthly report, what each section shows, and your plan for the month.
- How to update your target queriesHow to change the search queries Scowty tracks for you, and what makes a good query.
- How to update your brand voice notesHow to change the voice guidance Scowty uses to make your content sound like you.
- What's in the free SEO report?What the free report at scowty.com/report checks, what you get by email, and how it differs from the full paid audit.
- How to read citation tracking resultsHow to read your AI search visibility percentage, the query-by-query results, and what cited, mentioned, and not found mean.
- How to download your content libraryHow to get copies of everything Scowty has generated for you, from single pieces to a full export.
- How long until I see SEO results?Realistic timelines for GBP actions, AI citations, local rankings, and organic traffic, from 7 days to 6 months.
- Why does Scowty ask for so much info at signup?Why the intake questions matter, what we ask, and how long it takes.
- GlossaryPlain-English definitions for the terms you'll see in Scowty's dashboard, reports, and help articles.
- Refund Policy30-day money-back on one-time builds, monthly non-refundable for the current period, legacy annual prepay pro-rated, duplicate charges always refunded.
- What happens after you buy?The step-by-step journey after checkout, for one-time builds and monthly plans, including timelines and revisions.
- How to reach a humanThe three ways to get a person at Scowty, and what to include so we can fix things fast.